Terms of Service - Net Peak Digital Services

Terms of Service

Welcome to Net Peak Digital Services.

These Terms of Service (“Terms”) govern your use of the website netpeakdigitalservices.com and the services provided by NETPEAK DIGITAL SERVICES LTD (“Net Peak Digital Services”, “we”, “us”, or “our”).

By accessing our website, requesting our services, placing an order, or otherwise engaging with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Us

NETPEAK DIGITAL SERVICES LTD is a company incorporated in the United Kingdom.

Company Name: NETPEAK DIGITAL SERVICES LTD
Company Number: 16978906
Website: netpeakdigitalservices.com
Email: Info@NetpeakDigitalservices.com
Payment Email: Pay@NetpeakDigitalservices.com
Telephone: +44 7378 569610

Our principal services include:

Digital Services
Guest Posting Services
Website Design & Development
Search Engine Optimization (SEO)
Digital Marketing
Content Marketing
Online Brand Promotion
Website Redesign
WordPress Website Development
E-commerce Website Development
Other related digital services agreed with the client

2. Definitions

For these Terms:

“Client”, “you”, or “your” means the individual, business, company, or organization purchasing or requesting our services.

“Services” means any digital, marketing, guest posting, website design, website development, SEO, content, or related services supplied by us.

“Website” means netpeakdigitalservices.com and any related pages or digital properties operated by us.

“Agreement” means the agreement between you and NETPEAK DIGITAL SERVICES LTD for the provision of services.

3. Use of Our Website

You may use our website for lawful purposes only.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Introduce malicious software, viruses, or harmful code.
Copy or reproduce website content without permission.
Interfere with the security or operation of the website.
Use our services for activities that violate applicable laws or regulations.
Misrepresent your identity or business information.

We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.

4. Our Services

We provide digital services according to the scope agreed with the client.

The exact services, deliverables, timelines, pricing, revisions, and other project requirements may be confirmed through:

A written quotation
Proposal
Statement of work
Order confirmation
Email correspondence
Invoice
Service agreement
Other written communication accepted by both parties

Where a specific written agreement exists, that agreement will apply to the relevant project alongside these Terms.

5. Digital Services

Our digital services may include SEO, digital marketing, content marketing, online promotion, social media support, brand visibility, and other related services.

Because digital marketing and search engine performance depend on third-party platforms, algorithms, competition, market conditions, and other factors outside our control, we do not guarantee:

A specific search engine ranking
A specific amount of website traffic
A specific number of leads or sales
Guaranteed revenue
Guaranteed search engine indexing
Guaranteed advertising performance
A specific return on investment

We will provide services professionally and in accordance with the agreed scope.

6. Guest Posting Services

Our guest posting services may include website research, content creation, outreach, publishing coordination, and placement-related services.

Guest posting opportunities depend on third-party publishers and website owners. Therefore, we cannot guarantee that a particular website will accept or permanently retain submitted content.

Where applicable, we may agree on specific placement requirements before an order is confirmed.

Unless expressly agreed otherwise, we do not guarantee:

Permanent publication
A specific search engine ranking
A particular amount of referral traffic
A specific SEO result
Continued availability of a third-party website
Continued publication where a third-party publisher removes or changes content

We will make reasonable efforts to deliver the agreed service.

Clients must not request content or placements that violate applicable law, third-party rights, publisher requirements, or our service policies.

7. Website Design & Development

We provide website design and development services according to the agreed project scope.

Depending on the project, services may include:

Website design
Website development
WordPress development
E-commerce development
Landing pages
Website redesign
Responsive design
Content integration
Website configuration
Third-party integrations

The project scope will determine which services and deliverables are included.

Requests outside the agreed scope may be treated as additional work and may incur additional charges.

8. Client Responsibilities

To allow us to provide services effectively, you agree to provide accurate and timely information, materials, access credentials, approvals, and other resources reasonably required for the project.

You are responsible for ensuring that materials supplied to us, including:

Text
Images
Logos
Videos
Product information
Business information
Customer information
Other content

are accurate and that you have the necessary rights and permissions to use them.

You remain responsible for the legality and accuracy of information supplied by you.

Delays in receiving required information, approvals, content, or access may affect project timelines.

9. Project Timelines

We will provide estimated timelines where appropriate.

Unless expressly agreed in writing, project completion dates are estimates and may depend on:

Client feedback
Availability of required information
Third-party services
Hosting providers
Domain providers
Payment processing
Technical issues
Changes to project requirements
Other circumstances outside our reasonable control

We will make reasonable efforts to keep projects moving according to the agreed schedule.

10. Pricing and Quotations

Prices for our services will be communicated through quotations, proposals, invoices, service pages, or other written communications.

Unless expressly stated otherwise, third-party costs may not be included in our service fees.

Such costs may include:

Domain registration
Web hosting
Premium themes
Premium plugins
Third-party software
Advertising spend
Publishing fees
Stock images
External APIs
Other third-party services

Any applicable taxes or charges will be communicated where required.

Quotes may have an expiry period stated in the quotation.

11. Payment

Payment must be made according to the payment terms communicated with your order or project.

We may require:

Full payment in advance
A deposit
Milestone payments
Monthly payments
Other agreed payment arrangements

For larger projects, work may be divided into milestones.

We reserve the right to pause work where an agreed payment is overdue, subject to applicable law and the terms of the relevant agreement.

12. Payment Processing

Payments may be processed through third-party payment providers.

We do not store complete payment-card details unless specifically stated otherwise and permitted by applicable law.

Third-party payment providers may have their own terms, privacy policies, security requirements, and processing procedures.

You are responsible for ensuring that payment information supplied by you is accurate and that you are authorized to use the relevant payment method.

13. Refunds and Cancellations

Refund eligibility depends on the nature of the service, the agreed project terms, work already performed, and applicable law.

Where a service has already been substantially performed, costs have been incurred, or deliverables have been created specifically for a client, the amount refundable may be affected by the work already completed.

Nothing in these Terms removes or limits any statutory rights that cannot legally be excluded.

If you wish to request a cancellation or refund, contact:

Info@NetpeakDigitalservices.com

Please include your name, order or project details, and the reason for your request.

We will review the request and respond within a reasonable period.

14. Revisions and Changes

Where revisions are included within a project, the number and scope of revisions will be determined by the applicable quotation or agreement.

Requests that materially change the original project requirements may be treated as additional work.

Examples may include:

New pages
New functionality
New integrations
Significant design changes
Additional content
Additional development
Changes to previously approved work

Additional work may be quoted separately before it begins.

15. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property it owned before the project.

Upon receipt of full payment, ownership or usage rights to specifically commissioned deliverables will be transferred or licensed to the client as specified in the relevant project agreement.

Third-party materials remain subject to their own licences and terms.

These may include:

WordPress software
Plugins
Themes
Fonts
Stock images
APIs
Software libraries
Third-party content
Other licensed materials

We do not transfer ownership of third-party intellectual property where we do not have the legal right to do so.

16. Client Content

You grant us permission to use materials supplied by you solely to the extent reasonably necessary to provide the contracted services.

You confirm that you have the necessary rights, licences, or permissions to provide such materials to us.

You agree not to provide content that infringes another person’s intellectual property, privacy, publicity, or other legal rights.

17. Third-Party Services

Our services may rely on third-party platforms, websites, hosting companies, advertising platforms, search engines, publishers, software providers, payment providers, APIs, or other services.

We are not responsible for changes, interruptions, restrictions, suspensions, failures, or policies imposed by independent third parties where such matters are outside our reasonable control.

Where a third-party service is required for your project, you may be responsible for maintaining the relevant account, subscription, licence, or payment.

18. Website Performance and Results

We aim to provide professional services and deliver the agreed scope.

However, digital results may depend on circumstances outside our control.

Accordingly, unless expressly guaranteed in a written agreement, we do not guarantee:

Specific SEO rankings
Specific traffic levels
Specific sales
Specific conversion rates
Specific advertising results
Specific revenue
Specific lead volumes
Search engine inclusion
Permanent third-party publication
Uninterrupted website availability

19. Website Hosting and Maintenance

Unless explicitly included in your agreement, website hosting, domain registration, ongoing maintenance, security monitoring, backups, premium software licences, and third-party subscriptions are separate services or costs.

Clients are responsible for maintaining ownership and access to their domain and third-party accounts unless otherwise agreed.

20. Confidentiality

We will take reasonable steps to keep confidential information provided by clients confidential.

Confidential information may include business plans, credentials, project information, commercial information, and other information that is clearly confidential.

Confidentiality obligations do not generally apply to information that:

Is publicly available;
Was already lawfully known to us;
Is independently developed;
Is lawfully received from another source; or
Must be disclosed by law or a lawful authority.

21. Data Protection and Privacy

We may process personal information when providing our services and operating our website.

Our handling of personal information is described in our Privacy Policy.

You should not provide unnecessary personal information through the website or email.

22. Suspension or Termination

Either party may terminate a service agreement according to the terms agreed for the relevant project.

We may suspend or terminate services where reasonably necessary because of:

Non-payment
Fraudulent activity
Illegal activity
Abuse or harassment
Material breach of these Terms
Misuse of our services
Requests that would require us to violate applicable law

Termination does not affect rights or obligations that accrued before termination.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Subject to applicable law, we will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

For business customers, and subject to applicable law and any specific written agreement, our total liability arising from a particular service will generally be limited to the amount paid by the client for that service during the relevant project or service period.

This limitation does not apply where liability cannot legally be limited or excluded.

24. Force Majeure

We will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Internet or telecommunications failures
Cyber incidents
Government action
Third-party platform failures
Hosting outages
Power failures
Industrial disputes
Acts of war
Public emergencies
Other events outside our reasonable control

We will make reasonable efforts to minimize the impact of such events.

25. Complaints

We want to resolve concerns fairly and efficiently.

If you have a complaint regarding our services, please contact:

Info@NetpeakDigitalservices.com

Please provide:

Your name
Order or project reference, if available
Details of the issue
Relevant supporting information
The resolution you are seeking

We will review your complaint and respond within a reasonable period.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website.

The latest version will be published on this page with the relevant “Last Updated” date.

Changes will not automatically alter contractual rights that have already accrued under an existing agreement unless permitted by law or agreed between the parties.

27. Governing Law

These Terms are intended to be governed by the laws of England and Wales, subject to any mandatory legal rights that apply to you.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available in the jurisdiction where they live.

28. Contact Us

If you have questions about these Terms or our services, please contact us:

NETPEAK DIGITAL SERVICES LTD
Company Number: 16978906
Website: netpeakdigitalservices.com
Email: Info@NetpeakDigitalservices.com
Payment: Pay@NetpeakDigitalservices.com
Phone: +44 7378 569610

We will be happy to assist with questions regarding our services, orders, payments, or these Terms.

At Net Peak Digital Services, we combine innovation, creativity, and technical expertise to deliver custom software solutions that help businesses stay ahead of the competition.